Shipping & Delivery Policy

Shipping & Delivery Policy

Thank you for choosing Element Vital! We strive to provide a seamless shipping experience for all our customers. Below you'll find comprehensive information about our shipping processes, delivery timeframes, and everything you need to know about getting your wellness products delivered to your door.

Order Processing & Delivery Timeframes

Order Processing:
  • All orders are processed within 1-3 business days after payment confirmation
Estimated Delivery Times:
  • Standard shipping: 5-12 business days after processing (depending on your location)

 

Shipping Rates

  • Flat rate shipping fee: $4.99 (or equivalent in local currency)
  • FREE shipping on orders over $55 (or equivalent in local currency)
  • Shipping fees are calculated based on the final checkout total after discounts

 

Order Tracking

  • You will receive a confirmation email once your order is placed
  • A shipping confirmation email with tracking information will be sent once your order is dispatched
  • You can track your package's journey using the link provided in your shipping confirmation
  • Please note that tracking updates may experience slight delays depending on the carrier

Customs, Duties & Taxes

  • All orders are shipped duty and tax unpaid
  • International customers are responsible for any import duties and taxes levied by their local customs authorities
  • These charges are collected at the time of delivery or when picking up your package
  • Element Vital has no control over these charges and cannot predict their amount

Shipping Restrictions & Limitations

We do not ship to:
  • APO/FPO/DPO addresses
  • Some non-continental European regions (islands and overseas territories)
P.O. Box Delivery:
  • Available in the United States only (Standard Shipping only)
Special Regions:
  • For locations such as Puerto Rico, Guam, American Samoa, and the Virgin Islands, please allow an additional 1-2 days for delivery
  • Some regions may require in-person pickup at a local courier facility

 

Address Accuracy & Failed Deliveries

  • Please ensure your shipping address is complete and accurate, including street and building numbers
  • Element Vital is not responsible for failed deliveries due to incorrect or incomplete shipping information
  • If an order is returned to us due to incorrect address details, a refund will not be issued
  • If you notice an error in your shipping address, please contact us at support@elementvital.com within 24 hours of placing your order, or before it is dispatched. After dispatch, we are unable to change the shipping address or modify your order.

 

Order Issues & Support

Package Not Received?
  • If your tracking shows "Delivered" but you haven't received your package, please contact us at support@elementvital.com within 30 days of the stated delivery date
  • For lost or significantly delayed packages, we'll work with the carrier to locate your order or process a replacement
Damaged Packages:
  • If your package arrives damaged, please take photos and contact us within 48 hours of delivery
  • We'll work with you to resolve the issue promptly with either a replacement or refund

 

Contact Us

For any shipping-related questions or concerns, please don't hesitate to reach out to our customer support team at support@elementvital.com. We're here to help ensure you receive your Element Vital products safely and on time.